Reference

How 20bd Handles Your Personal Information

When you open an account and use payment methods like bKash, Nagad, or Rocket, you share personal data with us.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device dataYour right to access or delete data

HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We use SSL encryption across all account pages and payment flows, which means data moving between your device and our servers — including bKash and Nagad transaction details — is encrypted in transit. Cookies on the site track session state and help us keep your account logged in across pages; you can manage cookie preferences through your browser settings. Account access is protected by a one-time password sent to your registered mobile number each time you log in from a new device. We review access logs periodically to flag unusual activity.

SSL Encryption

All account and payment pages run over SSL. Your bKash, Nagad, and Rocket transaction details are encrypted from the moment you confirm a payment.

Cookie Management

We use session cookies to keep your account active and preference cookies to remember your settings. You control these through your browser; disabling them may affect login behaviour.

OTP Account Access

Every new-device login triggers a one-time password to your registered mobile number. This step prevents unauthorised access even if your password is compromised.

Data Retention Policy

Active account records are held while your account is open. Once you close your account, we retain only the data required by applicable financial record-keeping standards before deletion.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right first stop. You can reach us through live chat on the site, by email, or through the account help section — whichever suits you. We aim to respond to data-related requests within a reasonable period, and we will confirm receipt of any formal data request in writing.

Live Chat Start a live chat session from any page on the site. Identify your query as a privacy or data matter and our team will route it to the right person.

Email Support Send your data access or correction request by email. Include your registered mobile number so we can verify your account before processing the request.

Account Help Section Log in, head to account settings, and open the help section. From there you can submit a data query directly, linked to your verified account profile.

Data We Hold and Why We Hold It

20bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, mobile number, and the payment method you use — whether that is bKash, Nagad, or Rocket. Transaction records linked to those wallets are retained to verify deposits and process withdrawal requests accurately. We also log device identifiers,

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browser type, and session activity to keep your account secure and to detect unusual access patterns. We do not sell your personal data to third parties. Some data is shared with payment processors — including the mobile wallet networks you choose — strictly to complete the
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transaction you have initiated. Retention periods vary by data type: account identity records are held while your account remains active, and transaction logs are kept for the period required under applicable financial record-keeping standards. Accessing or using this platform depends on your local law and eligible
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regions. If you are in Bangladesh, your data is processed in accordance with this policy; local regulatory requirements may impose additional obligations. You can request a full summary of the data we hold on your account at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Privacy at 20bd

The questions below cover what Bangladesh account holders most commonly ask about data access, payment privacy, cookies, and how to make changes. If your question is not here, contact us through live chat or email and we will respond with the specific answer for your account.

We collect your name, email address, and mobile number at registration. When you add a payment method like bKash or Nagad, the wallet number and transaction records associated with it are also stored.

Your wallet details are shared only with the payment processor needed to complete your transaction. We do not pass bKash, Nagad, or Rocket data to advertisers or unrelated third parties.

Send a request through live chat or email, and include your registered mobile number for verification. We will compile and send a summary of your account data within a reasonable timeframe.

Yes. Contact support with a deletion request linked to your verified account. We will remove your personal data, keeping only what financial record-keeping requirements legally oblige us to retain.

We use session and preference cookies. You can disable them in your browser settings, though some features — including staying logged in between pages — may not work correctly without session cookies.

This policy applies to all account holders, but access and data processing depend on your local law and eligible regions. If local regulations in Bangladesh impose additional requirements, those take precedence.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoNagad BetQuick

How 20bd Handles Your Personal Information

Data Handling, Cookies, and Account Security

SSL Encryption

Cookie Management

OTP Account Access

Data Retention Policy

Reach Us About Your Data

Questions About Your Privacy at 20bd

01 What personal data does 20bd collect when I register?

02 Is my bKash or Nagad payment information shared with anyone?

03 How do I request a copy of the data held on my account?

04 Can I ask 20bd to delete my account and personal data?

05 Does 20bd use cookies, and can I turn them off?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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